Refund Policy

REFUND POLICY

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DATE OF LAST UPDATE: FEBRUARY 12, 2020

Returns

If you are unsatisfied with your product for any reason you will have 14 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on windingwillows.com in accordance with the terms below:

A return authorization must be requested within 14 days of your date of delivery. You must contact us at windingwillowsstore@gmail.com to request and receive an RMA.

The return authorization number must be included along with your returned product. Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to windingwillows.com.

If you return Product to Winding Willows (a) without a return authorization from Winding Willows or (b) without all parts and accessories originally included with your purchase, Winding Willows retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, Winding Willows retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items