Privacy Policy
Last Updated: March 3, 2026
Privacy Policy
This Privacy Policy describes how Winding Willows and its affiliated services and providers (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, interact with us online, or use our services (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refers to you as a user of our Services, whether you are a patient, website visitor, or other individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Healthcare Privacy Notice (HIPAA)
Winding Willows may collect health-related information as part of providing healthcare services. Medical information and Protected Health Information (PHI) are governed by the Health Insurance Portability and Accountability Act (HIPAA).
If you are a patient receiving clinical services from Winding Willows, your medical information is governed by our Notice of Privacy Practices (NPP), which describes in detail how your medical information may be used and disclosed and your rights regarding that information.
This Privacy Policy primarily describes how we collect and use website, communication, and service-related information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. We will post the revised Privacy Policy on our website and update the “Last Updated” date.
How We Collect and Use Your Personal Information
We collect personal information from your interactions with us, including through our website, forms, communications, and cookies or similar technologies.
We may use the information we collect to:
- Communicate with you
- Provide healthcare or related services
- Schedule appointments
- Respond to inquiries
- Improve our Services
- Comply with legal obligations
- Protect our rights and the rights of others
What Personal Information We Collect
The types of personal information we collect depend on your interactions with us.
When we refer to “personal information,” we mean information that identifies you or can reasonably be associated with you.
Information You Provide Directly
Examples include:
Contact details
- Name
- Address
- Phone number
- Email address
Account information
- Username and password (if applicable)
Patient or client communications
- Information you provide during communications with us, including support requests, appointment requests, or general inquiries.
Information We Collect Automatically
When you use our website, we may automatically collect certain information such as:
- Device type
- Browser type
- IP address
- Pages visited
- Interaction with our website
Cookies
We use cookies and similar technologies to enhance your experience and understand how visitors interact with our Services.
You may control or disable cookies through your browser settings; however, doing so may affect certain features of the website.
How We Use Your Personal Information
We may use personal information for purposes including:
Providing Services
- Appointment scheduling
- Responding to inquiries
- Providing requested services
Service Improvement
- Improving website functionality and services
- Understanding how visitors interact with our website
Security and Fraud Prevention
- Protecting against unauthorized access or fraudulent activity
- Maintaining the security of our systems
Marketing Communications
- Sending updates, announcements, or service offerings via email or SMS where permitted and with your consent.
How We Disclose Personal Information
We may share personal information under the following circumstances:
Service Providers
- With vendors who assist in operating our website, technology systems, communications platforms, or administrative services.
Business Operations
- With partners or contractors who help deliver services.
Legal Requirements
- With government or legal authorities when required by law or legal process.
We do not sell personal data or disclose personal information to third parties for their independent marketing purposes.
SMS & Email Communications
By providing your phone number or email address, you consent to receive communications from Winding Willows related to services, appointments, updates, or marketing communications.
- Message frequency may vary
- Standard message and data rates may apply
You may opt out of SMS messages at any time by replying STOP.
You may unsubscribe from email communications using the unsubscribe link in our emails.
We do not sell or share SMS consent with third parties for marketing purposes.
Children’s Data
Our services may include care provided to minors. When services are provided to individuals under the age of 18, personal information is collected and processed with the consent of a parent or legal guardian and in accordance with applicable privacy laws. Information related to minors is typically provided by a parent, legal guardian, or authorized caregiver as part of the intake, scheduling, and treatment process.
We do not knowingly collect personal information directly from children online without verifiable parental or guardian consent.
If you believe a child has provided personal information to us without your consent, please contact us so that we can delete the information.
Security and Retention of Information
We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can guarantee complete security.
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights
Depending on your location, you may have rights related to your personal information, including the right to:
- Access your personal information
- Request correction or deletion of inaccurate information
- Opt out of certain communications
To exercise your rights, please contact us using the details below.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.